Terms and Conditions
Privacy Policy
At VELOO, we respect your privacy and are committed to protecting the personal information you provide when you use our website, place an order, contact us, or otherwise interact with our services.
Website: https://www.veloo.life
Business Name: VELOO
Address: House No. 1, SG Mansion, Ganeshpur Road, Nearby Pahi Store, Guwahati, Assam – 781029, India
GSTIN: 18ASWPT6272D1Z0
Phone/WhatsApp: +91 74550 69225
Email: [SUPPORT EMAIL]
1. Information We Collect
When you use our website or place an order, we may collect information such as:
Name
Mobile number
Email address
Billing and shipping address
Order and transaction information
Product preferences and purchase history
Information you provide when contacting customer support
Device, browser and website usage information
IP address and similar technical information
We only collect information that is reasonably necessary for providing and improving our services.
2. How We Use Your Information
We may use your information to:
Process and deliver your orders
Confirm orders and payments
Provide customer support
Handle returns, refunds and exchanges
Communicate important information regarding your orders
Improve our products, website and customer experience
Prevent fraud, misuse and unauthorized transactions
Comply with applicable laws and legal requirements
Send promotional communications where permitted and where applicable
3. Payments
Payments may be processed through third-party payment providers. VELOO does not intend to store complete debit card, credit card or banking credentials on its own systems.
Payment providers may process your information according to their own privacy policies and security practices.
4. Cookies
Our website may use cookies and similar technologies to maintain functionality, understand website usage, remember preferences and improve your browsing experience.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Sharing of Information
We may share necessary information with trusted service providers such as:
Payment processors
Shipping and logistics partners
Technology and hosting providers
Customer-support providers
Marketing or analytics service providers
Government authorities or law-enforcement agencies where legally required
We do not intend to sell your personal information as a standalone commercial product.
6. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.
However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.
7. Marketing Communications
Where permitted, we may contact you about new products, offers, promotions or other updates.
You may request to stop receiving promotional communications by contacting us or using the unsubscribe option provided in the communication.
8. Your Information and Requests
Subject to applicable law, you may contact us regarding your personal information, including requests concerning access, correction, withdrawal of consent or other applicable data rights.
For such requests, contact:
Email: [SUPPORT EMAIL]
Phone/WhatsApp: +91 74550 69225
9. Children's Privacy
Our website is intended for use by individuals who are legally capable of entering into transactions under applicable law. We do not knowingly seek to collect personal information from children in violation of applicable law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any revised version will be published on this page with an updated effective date.
11. Contact Us
For privacy a related questions or requests:
VELOO
House No. 1, SG Mansion, Ganeshpur Road, Nearby Pahi Store,
Guwahati, Assam – 781029, India
Phone/WhatsApp: +91 74550 69225
Email: [SUPPORT EMAIL]