Return and Refund Policy
Return, Refund & Cancellation Policy
Effective Date: [DATE]
At VELOO, we want you to have a positive shopping experience. This policy explains our approach to cancellations, returns, replacements and refunds.
1. Return Eligibility
Because VELOO sells men's grooming and personal-care products, certain products may not be eligible for return after opening or use for hygiene and safety reasons.
Eligible products may be returned within [7 DAYS] of delivery where:
The product received is incorrect
The product is damaged during delivery
The product is defective
The product is materially different from the product ordered
The product should generally be unused and returned with its original packaging, labels and accessories, where applicable.
2. Non-Returnable Products
For hygiene and personal-care reasons, opened or used grooming products may not be eligible for return unless the product is defective, damaged, incorrect or otherwise required to be accepted under applicable law.
Products damaged by misuse, improper storage or unauthorized alteration may not qualify for a return.
3. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, contact us as soon as possible.
Please provide:
Order number
Photographs/video of the package
Photographs of the product
Description of the issue
Our team may review the information and determine the appropriate resolution, which may include replacement, refund or another remedy permitted by applicable law.
4. Refunds
If a refund is approved, the refund will generally be processed through the original payment method or another appropriate method.
The time taken for the refund to reflect in your account may depend on the payment provider or bank.
5. Cancellation
A customer may request cancellation before the order has been dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return/refusal process.
To request cancellation, contact:
Phone/WhatsApp: +91 74550 69225
Email: [SUPPORT EMAIL]
6. Return Shipping
For products that are damaged, defective, incorrect or otherwise eligible for return due to an issue attributable to VELOO, VELOO will determine the appropriate return-shipping arrangement.
For other permitted returns, return shipping responsibility will be communicated at the time the return is approved.
7. Refund Processing
Approved refunds will be initiated within a reasonable period after the return/request has been verified.
The actual credit time may depend on the bank or payment provider.
8. Failed or Refused Delivery
If an order is returned to VELOO because the customer provided an incorrect address, repeatedly failed to accept delivery, or otherwise caused the delivery failure, re-shipping may be subject to additional charges where applicable.
9. Consumer Rights
Nothing in this policy is intended to take away or restrict any rights or remedies available to consumers under applicable Indian law.
10. Contact
VELOO
House No. 1, SG Mansion, Ganeshpur Road, Nearby Pahi Store,
Guwahati, Assam – 781029, India
Phone/WhatsApp: +91 74550 69225
Email: [SUPPORT EMAIL]