Shipping Policy

Orders will be shipped to the address provided by the customer.

Estimated delivery times may vary depending on location, courier availability, weather, holidays and other circumstances beyond our reasonable control.

Please refer to our Shipping & Delivery Policy for additional information.

Shipping & Delivery Policy

Effective Date: [DATE]

At VELOO, we aim to deliver your grooming products safely and within the estimated delivery period shown at checkout.

1. Delivery Locations

We currently aim to deliver orders to serviceable locations across India.

Availability may depend on the courier network and the delivery address provided at checkout.

2. Order Processing

Orders are generally processed after successful order confirmation/payment.

Processing Time: [1–2 BUSINESS DAYS]

Orders placed on weekends or public holidays may be processed on the next working day.

3. Delivery Time

Estimated delivery time:

[3–7 BUSINESS DAYS]

Delivery time may vary depending on the destination, courier service, weather, public holidays, operational disruptions and other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

VELOO may offer free shipping on selected orders, products or promotional campaigns.

5. Tracking

Where tracking is available, customers may receive tracking information through the contact details provided while placing the order.

6. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping or re-delivery charges may apply where permitted.

7. Damaged Packages

If your package appears damaged at the time of delivery, please take photographs/videos of the package and contact VELOO as soon as possible.

For damaged, defective, missing or incorrect products, please contact:

Phone/WhatsApp: +91 74550 69225
Email: [SUPPORT EMAIL]

8. Delivery Delays

VELOO is not responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, transportation disruptions, government restrictions or courier-related delays.

However, we will reasonably assist customers in tracking and resolving delivery issues.

9. Contact

VELOO
House No. 1, SG Mansion, Ganeshpur Road, Nearby Pahi Store,
Guwahati, Assam – 781029, India

Phone/WhatsApp: +91 74550 69225
Email: [SUPPORT EMAIL]